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Shipping

Worldwide shipping is available via Australia Post and Australia Express Post. We endeavour to process orders within 1-2 full business days.
Below are the estimated delivery times:

Australian Shipping

  • Standard Shipping (2-4 Business Days)

  • Express Shipping (1-2 Business Days)

International Shipping

  • Standard Shipping (8-15 Business Days)

  • International Express Shipping (3-7 Business Days)

Cost: Exact shipping and delivery charges are determined by your location and the package weight. Please use the shipping calculator at checkout for your specific shipment costs. Please note: Each country may impose their own taxes or duties once the product is to be collected by the purchaser.

Returns

1. Change Of Mind Returns

Due to strict health and safety protocols, we are unable to accept returns on any of our vitamin products due to change of mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare provider or general practitioner.

2. Other Returns

Where required under Australian Consumer Law, Soma Vitamins will accept product returns and provide you with an exchange, repair or refund (as applicable) where:

  • The product is damaged, or
  • The product is faulty, and
  • You can present your online tax invoice or other adequate proof of purchase.

Soma Vitamins reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

3. Problems From Delivery Or Shipping

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us at info@somavitamins.com.au to assess the damage and work out a solution. You may be requested to provide a photograph of your item/s and/or delivery package.

For returns under Australian Consumer Law, please contact us at info@somavitamins.com.au to arrange assessment, exchange, repair or refund.

We reserve the right to charge for return shipping in certain circumstances.

4. Changes To This Returns Policy

Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.

This Policy is to be read in conjunction with our Terms and Conditions, and Privacy Policy.

5. Returns Delivered to:

PO BOX 7637 MELBOURNE, VICTORIA 3004, AUSTRALIA